Have rated higher in the past. Staff was not as willing to assist as in the past. Air in the room wasn't working properly and I had to ask if it was possible to switch rooms after being offered a fan. Was told "We have a lot of book-ins and if you move it will mean the room you were in will be out of service. So I'm to be inconvenienced so they can book a room with broken air? Makes sense right?
Nice place to stay. Good rooms, friendly people.
My very first stay at a Holiday Inn Express. Also my last stay at a Holiday Inn Express. The room was mediocre, at best. My first impression was a flickering overhead light just inside the door of my room. Nice mystery stains on the carpet. The wifi was slow -- even worse than most hotels. The worst part was the bed, which is the one thing I ask of any hotel -- a comfortable bed. I probably would have been more comfortable sleeping in my rental car. I have no idea what decade the bed linens were purchased, but I'm guessing they were once white, not light grey, like they are now. I'll give them the benefit of the doubt that they were clean. They didn't smell bad, but they looked like they had been slept in before I got there. Oh, and there were these drawers on the dresser/entertainment center combo that wouldn't stay closed. I pushed them closed a few times, but they slowly opened again, all by themselves. That was weird.
All this, and it cost me 105 bucks? My advice, don't stay here.
The tissues in the bathroom ran out after three or four were used. Had to debate with the front desk about getting more. Had to suggest they pull some out of an empty room after they couldn't find any on the maid carts. Shouldn't they be looking for creative solutions like that without me having to do it?
I travel often for work and stay in hotels all over the East Coast but my experience at this Holiday Inn Express location was very disappointing and demeaning. While staying here this past week I noticed the rooms are in need of major renovations from very stained carpets to lumpy beds but the poor (racist) customer service by far needs an upgrade. Several guests including myself when needing to stop by the front desk during the day the staff were constantly back in office and even when they should have noticed guests at the desk waiting they took their time to come out to assist. During my last night stay after a long work day I stopped by the front desk to ask for three washcloths and towels (didn't have my room cleaned that day because all I needed were those replenished) and was told by a white staff person that the only way I could receive new ones was to bring my dirty ones down to her because "that may take away from what other guests may need." So three washcloths would take what away from guests??? I was shocked and very concerned for my welfare at that point but as politely as I could questioned why would I need to bring them down and was this a Holiday Inn policy (never got a confirmed policy answer but she just stated that's the only way to receive new ones). I then stated how could I just bring dirty ones down in my hands and she then gives me a trash bag with the word laundry on it and said use this so you don't have to bring them all down in your hands (with no hesitation). I knew at that moment it was not the right time to further discuss or reason with that person who made such demands. I went up and just maybe placed about two items in the bag when I returned she took my bag of dirty items and gave towels and stated see these new ones are still warm. This whole situation was the most racist and unprofessional incident I have ever experienced staying at a hotel. So a little later as I walking in from dinner (working through dinner getting Holiday Inn corporate numbers and info to file the complaint about what had occurred) and another guest asked a different staff person for a few towels they were provided them with no question (the way it should always work). So I asked that staff person why didn't she ask the guest to bring down dirty ones first and she looked puzzled and said that we would or should never request that from guests. So I filed a complaint with their corporate office that same night about that situation and everyone at that level was shocked to hear my experience. They kept stating it is not a Holiday Inn policy and apologizing. They stated the general manager will contact you to discuss further. After several hours waiting to be contacted (thankfully I checked out early that morning with the rest of my co-workers) I reached out to the corporate rep again and she advised that I would receive a call back soon and I did. The general manager advised the staff persob had been spoke to about it and advised that they were willing to give me one free night and points. I declined immediately (free and points really??) and advised the situation was racist and more than a conversation needs to take place. She advised me she didn't think the staff person is racist because she has 'mixed kids." I advised her it certainly was racist and that who she had kids by doesn't justify this as a small lapse in judgment. I am not satisfied with how this is being handled because I can only imagine what other people of color may have experienced at this hotel while interacting with this staff person. If you don't understand the problem with a situation like this or in many cases that are far worse then mine then please do a serious self-check and start treating people like you want to be treated. I will never stay at a Holiday Inn in the future.
Seems like when the staff is challenged with a customer need they fold as soon as things don't go perfect. I don't care for that attitude. The focus is not on customer service but on employee convenience. Management has lost control of their staff's focus. It will be a while before I stay here again.
This hotel easily met my needs as a business traveler. The room seems to be well cleaned and supplied plus the breakfast is diverse and one of the best that I have come across. The location has a variety of restaurants nearby as well as other shopping and good access while still being far enough from the road that I have not heard any traffic noise in the 3 nights that I have been here. The wifi is also very good. I was surprised to see that there are not any bedspreads on the beds but feel like that is a plus as all of the linens are easily washed and seem to be very clean. The only dirt that I see is some stains on the carpet. While visual I don't see that as a health issue. The main downside is that I think that the room would get crowded in a hurry with more than one person in it and see little to keep a family entertained.
Holiday Inn Express Forest City is a US Lodging based in Forest City, North Carolina. Holiday Inn Express Forest City is located at 200 Holiday Inn Dr, Forest City, NC 28043, USA.
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